Cookie Policy
Last Updated: January 15, 2025
This page explains how signalchainlink.com uses tracking technologies to improve your experience and understand how our mobile app support services are being used. We're pretty straightforward about this stuff — no hidden surprises.
When you visit our site, small data files get stored on your device. These help us remember your preferences and see which parts of our documentation are actually helpful. You have full control over these settings, and we'll show you exactly how to manage them.
What Are These Things?
The Basic Explanation
Tracking technologies are small text files that websites place on your device when you visit them. They store bits of information — like whether you prefer light or dark mode, or which pages you've already seen. Most modern websites use them because they make browsing smoother and help site owners figure out what's working and what isn't.
Our site uses both session-based tracking (which expires when you close your browser) and persistent tracking (which sticks around for a while). Some come directly from us, while others are set by third-party services we use for analytics and performance monitoring.
How We Use Tracking Technologies
Essential Operations
These are the ones that keep the site actually functioning. Without them, basic features like accessing your account dashboard or viewing documentation pages wouldn't work properly. They handle security, session management, and load balancing.
Functional Enhancements
These remember your choices so you don't have to set preferences every single time. Things like language selection, timezone settings, or whether you've dismissed a notification banner. They make return visits more convenient.
Performance Analytics
We use these to understand how people navigate our documentation and support resources. Which articles get read most? Where do people get stuck? This data helps us improve our content and fix confusing sections. All data is anonymized.
Third-Party Services
Some tools we use — like analytics platforms or support chat widgets — set their own tracking files. We've chosen services that respect privacy, but they operate under their own policies. You can block these through your browser settings if you prefer.
Why This Matters For You
Here's what tracking helps us do for our clients in Bangkok and across Thailand:
- Keep your login sessions secure when you're accessing support documentation
- Remember which mobile app issues you've already reviewed so we don't show redundant information
- Speed up page loading by caching resources you use frequently
- Understand which update guides are most helpful so we can create more like them
- Identify technical problems with our site before they affect your experience
- Personalize support recommendations based on the type of mobile app you're working with
What we don't do: We don't sell tracking data to advertisers, create detailed personal profiles, or share your browsing patterns with unrelated third parties. The information we collect is used solely to improve our mobile app support services.
Taking Control
You're not stuck with our default settings. Every major browser gives you tools to manage or block tracking technologies. The exact steps vary, but here's where to look:
Browser Management Options
Keep in mind that blocking all tracking might break some site features. Essential operations tracking is necessary for basic functionality — blocking these will likely prevent you from logging in or accessing protected resources.
Data Retention Periods
Different types of tracking data have different lifespans. Here's how long we keep various categories:
| Type | Duration | Purpose |
|---|---|---|
| Session Tracking | Until browser closes | Maintain your active session while browsing |
| Authentication | 24 hours | Keep you logged in during normal use |
| Preferences | 90 days | Remember your settings between visits |
| Analytics Data | 18 months | Track usage patterns and improvements |
| Performance Monitoring | 6 months | Identify and fix technical issues |
We review these retention periods regularly and delete data that's no longer needed. You can also request deletion of your specific data at any time by contacting us directly.
Updates and Changes
We update this policy occasionally — usually when we add new features or change the services we use. When significant changes happen, we'll update the date at the top of this page and notify active users through email.
Minor clarifications or formatting improvements might not trigger notifications, but the updated date will always reflect the most recent changes. We recommend checking back every few months if you're particularly privacy-conscious.
If you continue using signalchainlink.com after we've posted updates, that means you accept the revised policy. If you disagree with changes, you can stop using the site or adjust your browser settings to block tracking.
Questions About Our Tracking Practices?
We're happy to explain anything that's unclear or discuss your specific privacy concerns. Our Bangkok office handles all data protection inquiries.