What Got Us Here
Most app development shops want to build new things and move on. We found ourselves drawn to the opposite—the ongoing work that keeps apps alive and users happy.
There's something satisfying about tracking down that crash that only happens on certain Android devices, or optimizing an API call that's been slowing down checkout for months. It's not glamorous work, but it matters.
Our team grew from those late-night debugging sessions and early morning hotfixes. Now we handle support for apps across healthcare, retail, and logistics—all from our Bangkok office where we can actually talk to clients in real time.
How We Actually Work
These aren't aspirational values we put on the wall. They're habits we developed because they made our work better.
Response Time Matters
When your app crashes, waiting 24 hours for a response isn't helpful. We built a rotation system so someone knowledgeable sees your message within two hours, even on weekends.
Actual Root Causes
Quick patches feel good but often hide bigger problems. We dig into logs, reproduce issues, and track down what's really causing trouble—even when it takes longer.
Clear Communication
You shouldn't need a CS degree to understand what's wrong with your app. We explain technical issues in plain language and show you exactly what we're planning to fix.
Who's Behind the Updates
Small team, deliberately. Everyone here writes code, tests features, and talks to clients. No endless layers between you and the person fixing your app.
Linnea Vesterholm
Technical Operations Lead
Spent seven years at a logistics startup before joining us in 2021. She's the one who built our monitoring system that catches most crashes before users report them.
Linnea handles our most complex debugging work—the kind where the stack trace makes no sense and the issue only appears under specific load conditions. She also trains new team members on our support workflow.
Outside work, she volunteers teaching basic coding to high school students around Bangkok. Says it helps her remember what it's like to see code for the first time.
Our Support Process
Nothing revolutionary here. Just a system we refined over hundreds of support requests.
Initial Assessment
We look at your issue, reproduce it if possible, and give you a realistic timeline—usually within a few hours of your first message.
Testing and Fix
Changes go through our staging environment first. We test across devices and OS versions before touching production.
Deployment and Monitor
After deployment, we watch error rates and user reports for 48 hours to make sure the fix actually worked.
Got an App That Needs Attention?
Whether it's a nagging bug or you need ongoing maintenance, we're happy to talk through what's happening with your app. No sales pitch—just honest conversation about whether we can help.
Start a Conversation